Globalselox.com offers a standard 2-year warranty on its products from the date of delivery. Customers may also extend the warranty to 3 years by purchasing a warranty extension. If an electrical component is found to be defective during the warranty period, a free replacement will be provided.
The warranty does not cover:
Physical damage to the product.
Normal wear and tear from regular use.
Defects caused by improper, incorrect, or negligent use of the product.
To request warranty service, follow these steps:
Send an email to info@globalselox.com with a description of the issue.
An automated email will provide further details on how to proceed.
Reply to the email with a video clearly showing the defect (e.g., product in use, charging, or connected).
If the defect cannot be demonstrated via video, you may be asked to return the product for a technical inspection.
Shipping Costs: The customer is responsible for return shipping fees.
Shipping Method: Cash on delivery shipments will not be accepted. A trackable shipping service is recommended to ensure safe delivery to our warehouse.
Warranty claims will only be processed if all specified conditions are met.
For more details, please refer to our General Terms and Conditions and Cookie Policy available on our website.
For any questions or further assistance, please email us at info@globalselox.com