If you have received a product with defects or malfunctions, please reach out to us promptly via email at info@globalselox.com.
After submitting your report, you will receive an automated response via email. To proceed with the complaint, please reply with the following information:
Visual Evidence:
Attach clear photos or videos demonstrating the issue (e.g., the product in use, during charging, or while connected).
Further Verification:
If the defect cannot be documented through photos or videos, we may require you to return the product to our warehouse for a technical inspection.
The cost of return shipping is the responsibility of the customer.
We do not accept shipments sent via cash on delivery (COD). For a secure return, we recommend using a trackable shipping service.
If you are not satisfied with the proposed resolution or if no agreement is reached, you may submit your complaint to the European ODR (Online Dispute Resolution) platform, available on the official European Union website.
Please Note: We will only process complaints that meet all the conditions outlined in this section.
For further details, please refer to our General Terms and Conditions and Cookie Policy, available on our website.
If you require any assistance, feel free to contact us via email at info@globalselox.com