At globalselox.com, operated by FOPE SPA, customer satisfaction is a priority. If you wish to withdraw from a purchase, you may do so within 14 days of receiving the product without needing to provide a reason.
To qualify for a return, the following conditions must be met:
The product must be in its original condition, including all accessories, and preferably in its original packaging.
The product must not show excessive use or damage. Globalselox.com reserves the right to reduce the refund amount in case of depreciation.
To initiate a return, follow these steps:
Send an email to info@globalselox.com within 14 days of receiving the product. Include:
Full name
Order number
Reason for return (optional)
You will receive a return code via email. Clearly mark this code on the package along with your details.
Ensure the product meets all return conditions before shipping it back.
Products must be shipped to:
FOPE SPA
Via Giuseppe Zampieri, 31, 36100 Vicenza, Italy
Use a traceable shipping method with return receipt.
Customers are responsible for return shipping costs.
Once the returned item is received and inspected, you may choose:
Product Replacement:
A replacement item will be sent at no additional cost.
Refund:
Refunds will be processed within 8 business days of return receipt.
The refund will be issued via the original payment method.
The refunded amount includes the product price and, if applicable, the standard shipping cost paid at purchase.
The right of withdrawal does not apply to:
Custom-made or personalized items.
Perishable goods or products with a short expiration date.
Sealed items that cannot be returned once opened for hygiene reasons.
Products that, by nature, cannot be separated from other goods after delivery.
For further details, refer to our Terms and Conditions and Cookie Policy, available on our website.
If you need assistance, contact us via email at info@globalselox.com